TERMS AND CONDITIONS 

Please ensure that you read these terms and conditions of service carefully before the service begins but should you have any questions please do not hesitate to ask

1. General Agreement

By booking or hiring a coach from Carey’s Transport Ltd (hereinafter referred to as “the Company”), the customer (hereinafter referred to as “the Hirer”) agrees to abide by the following Terms and Conditions. The hire is accepted under these terms, which form the entire agreement between the Company and the Hirer

2. Booking and Payment Policy

2.1 All bookings must be made through the office via telephone or e-mail. All bookings must be made through CTL as it is illegal for private hire drivers to accept journeys direct. We will send e-mail confirmation to the customer, and it is their responsibility to check everything is correct

2.2 A booking will only be confirmed upon receipt of the required deposit or full payment as specified by the Company

2.3 The balance of payment must be made no later than 7 days prior to the date of hire, unless otherwise agreed in writing

2.4 The Company reserves the right to cancel any booking if payment is not received within the specified time

3. Cancellation Policy

3.1 CTL cancellation policy is clear. We will accept a cancellation with at least 48 hour’s notice. There will be an admin charge of £10 to cover cost the cancellation, which must be made via e-mail. You will receive an e-mail confirmation of this cancellation but if you do not receive a confirmation e-mail within 24 hours, we will have not received your cancellation – in this case please call our out of hours number on (01843) 310067. Refunds will not be made for the following :-

(a) If the passenger does not show up

(b) For cancellation of a booking with less than 48 hour’s notice

(c) if the passenger booked the vehicle for a wrong date wrong flight number or other misleading information

(d) If the passenger leaves the pickup point without informing us

(e) Once a passenger has used the service no refund will be considered

Any circumstances where a refund is asked this should be addressed directly to CTL customer services at the address on your booking form

4. Use of Vehicle

4.1 The vehicle shall not be used for any purpose other than that agreed at the time of booking.

4.2 The driver is responsible for the safe operation of the vehicle and reserves the right to refuse transport to any passenger whose behaviour may cause discomfort, damage, or risk to others.

4.3 The Company shall not be held liable for delays caused by traffic, weather, or circumstances beyond its control

5. Passenger Conduct and Liability

5.1 The Hirer is responsible for the conduct of all passengers on board.

5.2 Any damage, loss, or soiling to the vehicle caused by passengers will result in the Hirer being liable for the full cost of cleaning, repair, or replacement.

5.3 In the event that a passenger becomes unwell and causes damage or soiling, the Hirer will be charged for professional cleaning and any resulting downtime

6. Safety and Compliance

6.1 All passengers must comply with the driver’s instructions and relevant safety regulations at all times.

6.2 Seat belts must be worn where provided.

6.3 Smoking, vaping, and the consumption of alcohol or illegal substances are strictly prohibited on the vehicle

7. Delays and Cancellations by the Company

7.1 The Company will make all reasonable efforts to operate according to the agreed schedule but shall not be liable for delays or cancellations due to circumstances beyond its control.

7.2 In the unlikely event that the Company is unable to provide the booked vehicle, a suitable alternative or refund will be offered

8. Insurance and Liability

8.1 The Company maintains full insurance coverage as required by law; however, personal belongings are carried entirely at the passenger’s own risk

9. Waiting Time – Airports

No charge Is made for the first hour waiting time after the plane has landed. We would only charge after one hour has elapsed after the landing time and will be charged, regardless of reason, at £40 per hour pro rata. For all other journeys, charging will begin from the scheduled pickup time and will be added at £15 per hour pro rata

10. Amendment Policy

If you wish to make any amendment to the booking please contact us by telephone on (01843) 310067 or e-mail [email protected] – No amendments should be made with your driver

11. Tolls

Any road, bridge, or other tolls are included in the price of your journey

DAY TRIPS – Terms + Conditions

1. Cancellation by the Company

The Company reserves the right to cancel any excursion at any time for any reason but will ensure that passengers are advised in advance. All monies paid for that trip will either be refunded or transferred to another trip. This is something you agree to upon booking. We will generally not cancel excursions less than 7 days prior to departure date. Refunds will take 3-5 working days to reach your account

2. Cancellation by the Customer

After your booking has been made, the company reserves the right not to issue any refunds in the event of cancellation by the customer for any reason. When requesting a refund, it may be possible to re-sell your ticket but we would still need time to do this. However, this can only be made possible if we have sold out our remaining tickets. Cancellations made by the customer within 7 days of the trip going ahead will not be refunded/transferred, this may be avoided if we have people waiting on a cancellation list, however this is not always the case

3. Company Liability

The Company does not accept any responsibility for loss, damage, delay or inconvenience caused to passengers when travelling on or booked on its excursions. All arrangements for meals, refreshments, accommodation or entertainment or other means of travel such as ferry or train by Eurotunnel are made by the Company as agents for or on behalf of the passengers on the condition that the Company shall not be responsible for any loss, damage, delay or inconvenience caused to passengers as a result of such arrangements

4. Luggage/Passenger Property

We reserve the right to refuse articles of an objectionable or dangerous nature. Fragile items will only be carried if they are of reasonable size and securely packed. We will not be responsible for loss or damage of such items. All vehicles operated by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The passenger accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. The Company accepts any personal property of the passengers on the understanding that it will take all reasonable steps to avoid loss or damage. However, it is your responsibility to ensure that you take care of your purchases and personal belongings; we will not accept any responsibility for loss of the same, left on the coach or unattended. Articles of lost property, except those of a perishable nature, will be held at the Company’s premises where the vehicle is based. Perishable goods will be disposed of at our discretion

5. Vehicle to be Provided

The Company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of the excursion subject to such substitutes being of at least equivalent quality. A change of vehicle may be necessary if the Company is to substitute a small coach or mini coach. Passengers may be carried in feeder vehicles to the main excursion vehicle. The feeder vehicle may be a coach, minibus or taxi. We cannot accept bookings which are dependent on specific seat numbers being honoured

7. Breakdowns, Delays + Weather Conditions 

The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances the Company will not be liable for any loss or inconvenience suffered by the passenger as a result. The Company will operate in all weather conditions. In the event of serious weather conditions, for example heavy snowfall, no refunds can be given for cancellations. However, in these circumstances, each claim will be assessed on an individual basis

8. Force Majeure

We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened), but are not limited to, unavoidable technical problems with transport, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemic or fire and all similar events or circumstances outside our control

9. Complaints

Any complaints should be made in writing to us within 7 days of the excursion

10. Errors + Omissions

Although every effort has been made to ensure the accuracy of the information in our flyers at the time of printing, we cannot accept responsibility for any errors or omissions

11. Wheelchairs

If you need to take a wheelchair, have poor mobility or have special needs, please discuss this with us prior to booking. We will generally accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach

12. Passenger Conduct and Liability

In the event that a passenger becomes unwell and causes damage or soiling, the passenger will be charged for professional cleaning and any resulting downtime

13. Passports

If you are a British Citizen travelling outside the UK, you must have a full UK passport valid for a minimum of 6 months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you are planning to visit. All continental trips enter through France

14. Pick up points + Times

Your confirmation will confirm the exact departure time from your requested pick-up point. For exact pick-up locations, please contact us. Please be at the pick-up point in good time. We cannot be responsible for any loss or expenses incurred due to late arrival at the departure point or passengers not being at the correct pick-up point. No refund will be made for passengers arriving after the scheduled departure time, nor shall the company be held responsible for the late arrival of coaches due to circumstances beyond our control (i.e traffic and weather conditions). On occasions, it may be necessary to withdraw certain pickup points due to low numbers in that area. You may be able to change to a different pickup point subject to availability

15. Children

We welcome children on all our day trips unless otherwise advised. Children under the age of 16 should be accompanied by an adult

16. Entrance Fees/Travel Only

Entrance fees are included except where stated. If you have your own tickets for an event or wish to visit friends or family somewhere – a “travel only” price may often be av